Refund policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, you can contact us at service@thehanfus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@thehanfus.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping
We can offer a free return in the following condition:
We sent the wrong package – wrong size, color, or missing some items.
In this case, we will pay the return shipping fee for you.
Besides, you have to pay for the return fees by yourself, for any other reasons. You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
There are certain situations where only partial refunds are granted:
Product color has a significant difference.
The overall quality of the product is fine, may have few flaws, but does not affect the normal wear.
Note: Normally, there are a large number of complicated embroidery patterns in a hanfu set, 100% perfect embroidery is not realistic and cannot be achieved. We will try our best, and we can guarantee 99.99% of the embroidery patterns are intact.
For example, a traditional hanfu dress may have 30,000-pins stitches of embroidery patterns, and it is normal to have 2-3 small embroidery flaws (won’t affect normal wear); like a premium hanfu set, it could with more than 100,000-pins stitches, so if there are 5-10 small flaws, it’s within the allowable range.
Of course, if the product has too many embroidery issues beyond what we guarantee, we can offer a partial refund, or exchange.
Non-Quality Issues
The following are possible with all clothing, not quality issues
A few small dot stains (less than 3mm in diameter) on the clothes, this is caused by the production process of the original fabric, isn’t a quality problem of the clothes, you can clean it with detergent.
Due to the long international shipping of the package, the clothes may get some wrinkles, this is unavoidable, please iron them before wearing.
Some clothes may have a special smell of the original fabric, please hang the clothes in a ventilated place to let the smell dissipate.
Note: These non-quality conditions are not a valid reason to request a return or refund.
REFUNDS
Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Non-Refundable Conditions
A. Refuse Delivery
Refuse to deliver the package properly (the package is in good condition and not damaged) when the package arrives in your area – the local logistics provider is out to your order’s shipping address for delivery.
B. Customs Duty/Tax
If the amount of your order exceeds your country or area Tax-free threshold (for example, a package value over €22 in the EU, over £15 in the UK, over $20 in Canada), you may have to pay Tax Fee to receive the package.
C. Sale Items
Only regular priced items may be returned & refunded, unfortunately sale items cannot be refunded (if the quality is fine).